Returns and RMA Policy

1. What qualifies. A Unit qualifies when, as shipped, it differs from its listing or invoice in model, storage, grade (beyond the range the Grading Standards allow), carrier, lock status, battery band, test result or device status, or when a Unit listed "ESN clean" is blocked by its carrier for a reason that existed before delivery.

2. How to ask. From the order page, within 30 days after the order shipped, the Buyer names each Unit by its code or IMEI, says what is wrong, and adds photos or test reports where they help. We approve or reject each request with the reason. An approval gives a return number.

3. Shipping back. The Buyer sends back only the approved Units, with the return number, within 10 business days after approval, in packing that protects them, on a tracked service. Returns without a return number are refused. The Buyer pays return shipping unless we send a label.

4. Condition on return. Each returned Unit must be the same Unit we shipped (matched by code and IMEI), in the condition it was delivered: no added damage, no parts opened, replaced or swapped, no account, activation lock, MDM profile or carrier lock added after delivery, and no new data.

5. Inspection and remedy. We scan each Unit as it arrives and check it against the request. For each Unit that qualifies, we choose one of: credit to the Buyer's account; a refund of its price; or a replacement Unit of the same listing on a $0 order, with no shipping charged. If too few replacement Units are available, we credit or refund. Credit and refunds follow the Payment Terms.

6. What does not qualify.

• Units the listing or invoice marks as "For parts" or not returnable, and any condition the listing or invoice disclosed.
• Units listed as "Blacklisted", "Unpaid balance" or "ESN not checked", for their device status.
• Cosmetic differences within the grade, normal battery wear after delivery, and anything caused after delivery, including drops, liquid, repairs, software changes, locks or accounts added, and carrier action prompted by the Buyer or its customers.
• Requests after 30 days from shipping, Units not sent back within section 3's time, and Units that fail section 4.

7. Units that are not accepted. A Unit that does not qualify or fails section 4 is sent back to the Buyer at the Buyer's cost. If the Buyer does not arrange its return within 30 days after we tell it, we may recycle or resell the Unit and keep any proceeds against our costs.

8. Invoice terms. Return terms written on an invoice for a particular sale replace this policy for that sale.