Ordering

How do I order?+

Add units from Stock, then place the order from the Cart. The units are held for you at once.

What do the battery groups mean?+

Each model is grouped by color and battery: Good (over 90%), Normal (80–90%) and Low (under 80%). Press Units to see each unit's color, ESN and test result. Units with a flagged ESN are grouped apart and marked.

When is my order confirmed?+

Within one business day. The invoice follows by email.

Can I order from a spreadsheet?+

Download the Stock sheet from the Cart, fill in Order qty and upload it. Order again copies a past order into the cart.

Can I change an order?+

The shipping method and address can change until BuyiMax confirms the order.

Shipping

How is shipping priced?+

The carrier prices your boxes to your ship-to. Checkout shows each method's price and days. On BuyiMax labels you can add Shipment protection at checkout: BuyiMax carries the risk until delivery.

Can I use my own label?+

Choose My own label and attach one label per box (PDF, PNG or JPEG). We print it and ship.

Where is my order?+

Each box shows its steps on the order page (label created, picked up, in transit, out for delivery, delivered), where it was last scanned, the tracking number and its label. We email you when it is out for delivery and when it is delivered.

Why is my address being checked?+

New or moved addresses are checked with the carrier. If it cannot find one, correct it or save it for BuyiMax to check; the order is confirmed once it is checked.

Paying

How do I pay?+

By the due date, with a method shown on Account or the invoice. Use the invoice number as the memo. BuyiMax sends bank details only by email from an @buyimax.com address, never by phone, text, WhatsApp or any other message. If you are asked to pay a different account, do not pay until you confirm it by writing to wholesales@buyimax.com.

What if I pay late?+

An invoice unpaid past its due date is cancelled and counts as a strike. Three strikes pause ordering.

How do I use my credit?+

Credit pays any open invoice from Invoices or Credit. You can also have new invoices paid from credit first.

Offers and auctions

Can I make an offer?+

Use the Offer column on Stock. BuyiMax accepts, counters or declines. An accepted offer holds the units like an order.

I can't find a model.+

Send a request with the model, storage, grade and quantity. For sold-out items, press Notify me under Sold out.

How do auctions work?+

Bid the most you will pay; we bid for you only as far as needed. Bids are binding for the whole lot. A bid in the last 5 minutes extends the close by 5 minutes. The winner gets an order at the winning bid.

Returns

How do I return units?+

From the order page, within 30 days of shipping, naming the units and the problem. Once approved, ship them back with the return number on the box. The credit pays a later invoice.

Account

How do I change my password?+

Account → Settings → Change password. Forgot it? Use Forgot password on the sign-in page.

How do I add users?+

Owners invite purchasers (can order) and viewers (can see) from Account → Settings.

How do I update company details?+

Phone and website change at once. Legal name, DBA, business type, tax ID and business address are checked by BuyiMax first.

Where do I upload my resale certificate?+

Account → Settings.

How do I get WhatsApp messages?+

Verify your number in Account → Settings with the code we send it.

Still need help? Sign in and message BuyiMax from Account → Messages.